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Voice and Data Carrier Services in Atlanta
There are literally hundreds of companies offering voice (telephone lines) and data bandwidth (internet access speeds). The companies range from global/multi-national carriers, national and regional...
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How to select a Managed IT Services Provider
Whether it’s your first time making the switch to managed IT service, or you’re frustrated with your current vendor, there are several questions to consider before making a commitment to any managed...
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What is Managed IT Services? And how much does it cost?
The concept behind Managed IT Services is to proactively take care of your IT infrastructure to monitor, manage and prevent IT problems before they happen. IT Managed Services saves your business...
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Virtualized Software Based Communications
For years everyone has talked about voice as an application and the possibility of running voice communications in a virtualized environment. The age of Virtualized software based communications is now...
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Contact Centers in Higher Education
Traditional contact centers: you know, the ones where rows of agents wearing headsets process large volumes of calls? While they’re extremely functional in certain venues, they do not have much of a...
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10 Key Capabilities of Contact Centers in Higher Education
We’ve all been that frustrated caller on hold waiting to speak to a “real” person who can address our concerns. While waiting, you’ve probably thought of all the ways your experience could be improved...
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The Smart Enterprise in 2014
With the start of the new calendar year and businesses making plans to find new software and technology solutions for employees, now seems to be the perfect time to share the trends and technologies...
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Unified Communications as a Service (UCaaS) to the Rescue During Recent...
Winter Storms have been spreading a swath of heavy snow across the American Midwest and ushering in dangerously cold temperatures throughout the United States. Earlier this month, there were more...
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What factors indicate you might need Managed IT Services?
You’ve probably come across the term(s) “managed services” or “managed IT services”. This article is to simply answer two questions: What is it? Do we need it? What is it? Wikipedia defines “Managed...
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Crucial Steps in Implementing a Unified Communications Cultural Shift
The advent of unified communications (UC) technology has transformed the business landscape for companies that successfully adopt and use it. These days, email, instant messaging, and social media...
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